Refund Policy

Last updated: September 2026

This policy explains how refunds and replacements work for IPTV subscriptions and digital products purchased from AsMediaHub. Please read it before placing an order.

Try Before You Buy

We offer a free 12-hour trial on IPTV subscriptions so you can test the service on your own device before paying. We strongly recommend using the trial to confirm everything works for you first.

Digital Products Are Non-Refundable

Because our products are digital and delivered instantly, all sales are final once the subscription has been activated or the login details have been sent. We are unable to offer cash refunds on activated subscriptions.

This is standard for digital goods: once access has been delivered, it cannot be returned.

We Replace, Not Refund

Instead of refunds, we guarantee a working service. If your line stops working properly, we will fix it or swap it for a different working line at no extra cost. Simply message us on WhatsApp and we will sort it out.

Our support is available 24 hours a day, so a problem is usually resolved quickly.

What Is Covered

• A line that stops loading channels due to a server-side issue
• A subscription that was not delivered after payment
• Ongoing freezing or buffering caused by our service

What Is Not Covered

The following are outside our control and are not grounds for a refund or replacement:

• Problems caused by your own internet connection, device or Wi-Fi
• Change of mind after the subscription has been activated
• Failure to use the free trial before buying
• Using the subscription on more devices than your plan allows

How to Request a Replacement

Message us on WhatsApp with your order details and a short description of the problem. We will check the service and provide a working line as quickly as possible.